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Support

Need help with INKLY? Start here.

Setup guide

Import your INKLY PDF

Save the PDF to your device first. If your download is a ZIP, extract it and choose the PDF inside. Import the file itself, not a screenshot or a printed copy.

Kindle Scribe

Open amazon.com/sendtokindle in a browser. Sign in with the Amazon account used on your Scribe and upload the PDF. Connect your Scribe to Wi-Fi, sync, then download and open the document from Library.

Use Send to Kindle for this setup, rather than copying the file by USB.

Open Send to Kindle

iPad + Goodnotes

Save the PDF in Files. In the Goodnotes library, choose New > Import, then select the PDF. Import it as a new document. Use Apple Pencil to write.

Goodnotes import guide

Samsung Tab + Samsung Notes

Save the PDF on your tablet. In Samsung Notes, touch and hold Create note, then choose Import PDF. Select the file and tap Done. Open the note and write with your S Pen.

Samsung Notes import guide

Quick help

  • Check the built-in Quickstart guide inside your INKLY file — it covers navigation, writing, and setup.
  • Make sure your PDF app supports internal hyperlinks. Most do, but some viewers do not activate tappable links by default.
  • On Kindle Scribe, if the pen toolbar covers a link, collapse it before tapping that link, then reopen it to write.
  • Try re-downloading the file from your order confirmation email. Download links are valid and can be reused.

Contact us

We usually reply as soon as possible. Please include the email address used to request the free pack or place your order, your device and app, the step that did not work, and any error message you saw.

Common questions

Many answers are already on the homepage FAQ — compatibility, how downloads work, product differences, and more.

Read the FAQ →